Gas cooker

Root cause: Using wrong type of pressure regulator. Most of our gas cookers are designed to pair up with LOW pressure regulator. If the connected regulator is HIGH type, gas pressure will exceed the gas valve limit and result in the leakage.

Solution: Turn off the gas source and replace the regulator with LOW pressure type.

Cause: There is dust or spider web clog up the valve outlet which causes lower amount of gas at the burner and results in incomplete combustion.

Solution: Detach the burner from the gas cooker and then use cotton bud to clean the valve outlet (Brass tube). Any inquiries, please contact the company.

Cause: Burner’s parts aren’t assembled firmly. So the gas amount at burner is lower than usual which results in incomplete combustion.

Solution: Reassemble the burner firmly. Any inquiries, please contact the company.

Cause: Top burner is broken down.

Solution: Get a new spare part to replace it.

Cause: Top burner isn’t assembled firmly with the lower part.

Solution: Adjust the top burner until fits the slot.

Cause: Gas valve is broken down causing gas leakage.

Solution: Submit a repair request to replace the valve.

Cause: There is dust or spider web clog up the valve outlet which causes lower amount of gas at the burner.

Solution: Detach the burner from the gas cooker and then use cotton bud to clean the valve outlet (Brass tube). Any inquiries, please contact the company.

Answer: Please contact the company for nearby retailer locations.

Cause: There is dust or spider web clog up the valve outlet which causes the flame turns to underneath the cooker.

Solution: Submit a repair request to replace the valve.

Cause: Using wrong type of pressure regulator or the broken one. Gas pressure exceeds the gas valve limit and result in uncontrollable gas amount.

Solution: Replace with a new LOW pressure regulator.

Infrared burner: Save gas by using thermal radiation. Create no flame and smoke. Provide better energy consumption efficiency and give stable heat output.

Cast iron burner: Give better flame shape and heat transfer rate. Also have longer lifetime.

Answer: Please contact the company for suggestion of the model that is suitable for you.

Answer: Intelligent gas cooker is able to set cooking temperature and time on the left burner. It will automatically adjust the flame to keep the set temperature and turn off itself after the set tim.

Cause: Out of battery.

Solution: Replace the battery underneath.

Answer: Safety gas cooker can automatically turn off the gas valve in case of flame extinguished to prevent hazard that may happen by spreading gas.

Cause1: Check the gas valve. If the ignition pin is working normally, then the ignition tube may be cogged up by spider web or dust.

Solution1: Use cotton bud to clean the ignition tube.

Cause2: In case of no ignition at all, the electric cable may be disconnected or melt down.

Solution2: If the cable is disconnected, contact electrician or the company for repairmen. If the cable is melt down, please contact the company for a replacement.

Cause: Air inlet is not balanced.

Solution: Adjust the air inlet underneath. Left bar is the inner flame, right bar for the outer one.

Cause: Pressure regulator is broken down.

Solution: Replace regulator with a new one.

Range hood

Answer: First of all, choose the width that can cover your cooker area. Then look at the type; duct or ductless, however we suggest using duct type because its high power is appropriate to Thailand heavy cooking style. However, if you cannot have the vent, for example, high rise condominium, ductless type is your answer.

Answer: The Company provide installation service for all our range hoods which costs 1800 THB per point. In case of electrical wiring cost 120 more per point. And this cost doesn’t cover vent outlet. For more information about this, please contact the company.

Answer: Most of the models are using 6-inch tube and outlet.

Gas rice cooker

Cause: Thermoelement is broken down.

Solution: Contact the company for spare part or repair.

Cause: Thermocouple is broken down.

Solution: Contact the company for spare part or repair.

Answer: 10 litres at a time. Capable for 50-55 plates. Take 20-25 minutes for each.

Cause: Gas valve becomes leaking because wrong type or broken pressure regulator.

Solution: Contact the company for spare part or repair.

Cause: Gas valve becomes leaking because wrong type or broken pressure regulator.

Solution: Contact the company for spare part or repair.

Cause: Thermocouple is broken down and swelled.

Solution: Contact the company for spare part or repair.

Electric water heater

Answer: In the cold area, high power electric water heater, 4500W or more is recommended. Otherwise, 3500W model is more than enough.

Cause: Rubber seal or boiler deteriorated.

Solution: Disassemble the heater to check leakage point. If rubber seal is leaking, change it. If boiler is leaking, please contact the company.

Cause: There might be a short circuit inside because of deterioration.

Solution: Contact the company for repair.

Cause: Appliance’s power is not enough.

Solution: In short-term, slow down the water flow. In long-term, replace the water heater with a higher power one.

Cause: The amount of water is too little. Safety circuit automatically turns the appliance off to prevent overheated.

Solution: If the water flow is slow only at the heater, take out the filter to clean and put it back. Any inquiries, please contact the company.

Cause: The amount of water is too little. Safety circuit automatically turns the appliance off to prevent overheated.

Solution: If the water flow is slow only at the heater, take out the filter to clean and put it back. Any inquiries, please contact the company.

Pressure regulator

Answer: Safety regulator can automatically stop gas flow if the pressure inside is drastically changed such as gas hose is disconnected.

Portable gas cooker

Answer: At maximum rate, 2 hours continuously.

Cause: Gas valve is broken down.

Solution: Contact the company for spare part or repair.

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