Payment and Product Replacement Terms and Policies
Payment Terms and Conditions
- You agree to pay for products using a credit or debit card that is legally valid for payment.
- You agree not to request a chargeback or cancel a payment after the fact, except where the order between you and the seller was not fulfilled as agreed, the product was not delivered, or the product received differs materially from the description provided by the seller, at the seller's discretion.
- You acknowledge that refunds for completed payments will only be processed if the seller agrees to and initiates the refund.
- You acknowledge that all refunds will be made through the original payment method and to the person who made the payment.
- You acknowledge that timely receipt of a refund is not guaranteed; processing time depends on the relevant bank and/or payment service provider handling the refund.
Shipping Terms and Conditions
- All products on www.luckyflame.co.th eligible for delivery come with "free shipping" nationwide within Thailand.
- The company selects the courier service; buyers cannot choose a specific carrier. For inquiries about the courier used, please contact us (MondayFriday, 8:00 AM5:00 PM):
- If a product is damaged during shipping, customers may request a replacement within 7 days of the receipt date, as outlined in the Product Replacement Policy.
Product Replacement Policy
Replacement terms and conditions of Lucky Flame Co., Ltd.
- Customers may request a product replacement within 7 days of the receipt date.
- Conditions for requesting a replacement:
- The product received is incorrect.
- The product was damaged during shipping.
- The product does not function normally, even after correct installation.
- If there is insufficient stock of the same product for replacement:
- The company is happy to offer a different product, with the customer paying any price difference or receiving a refund of the difference.
- To request a refund, please provide the following information:
Order number:
Account holder name:
Bank account number:
Bank name:
Branch:
- To request a replacement, please contact us (MondayFriday, 8:00 AM5:00 PM):
- The company will use the date the replacement request was submitted, compared against the product's receipt date, as the basis for processing. If you do not receive a response through one channel, we recommend contacting us through an additional channel in case of an issue with that particular channel.
- The buyer is responsible for the cost of shipping the product back for replacement; all other costs are covered by the company. Products may be sent by courier or delivered in person to the following address:
Lucky Flame Co., Ltd. (Product Replacement)
61/1 Moo 12, Kingkaew Rd., Bang Phli, Samut Prakan 10540
Tel: 02-312-4331-40, 02-312-4560-1
Google Map
- The company will notify the customer through their chosen contact channel once the replacement product has been shipped.